Refunds & Returns

Returns and Exchange Policy

Thank you for shopping with Saras Fine Jewellery. We value your satisfaction and want you to be happy with your purchase. Please read the following Returns and Exchange Policy carefully.

Returns

You have the right to return your order within 14 days of receiving it, in accordance with UK consumer protection laws. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Return shipping is at your own cost and risk. You are responsible for ensuring the item is safely and securely returned to us.
  • We only issue refunds once the returned item is received in its original, unused, and undamaged condition.
  • We are not liable for any damage, loss, or mishandling that occurs during the return shipping process. If the item arrives damaged or incomplete, we reserve the right to withhold the refund.
  • Before sending the item back, you must upload a clear photo of the item showing its condition.
  • If the return is sent without prior communication, or if the item is improperly packaged or damaged upon arrival, we will not issue a refund.

To initiate a return, please contact us at info@sarasfinejewellery.co.uk with your order number and reason for return.

Alternatively, complete the return form below. Once the form is submitted and approved, you will receive return instructions. Once we receive your request, we will provide further instructions.







    Refunds

    Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

    If approved, a refund will be processed to your original method of payment within a reasonable time frame.

    Exchanges

    If your item is defective, damaged, or you require a different size, you may request an exchange within 14 days of delivery.

    Exchanges are subject to availability and must be of equal value.

    Please contact us at info@sarasfinejewellery.co.uk to arrange an exchange.

    Non-returnable items

    • Custom or personalized items
    • Gift cards
    • Sale items (unless they are faulty or not as described)

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty or an error was made on our part.

    If you have any further questions, please do not hesitate to contact us at:
    info@sarasfinejewellery.co.uk
    https://sarasfinejewellery.co.uk