1. Orders
How can I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout.Can I modify or cancel my order after placing it?
We start processing orders immediately to ensure timely delivery. Therefore, we are unable to modify or cancel an order once it has been placed. Please review your order carefully before confirming.What if I’m not happy with my jewelry?
We want you to love your jewelry. If you’re not satisfied, you can return or exchange it within 14 days of purchase, as long as the item is in its original, unused condition.2. Shipping & Delivery
Where do you ship to?
We ship internationally. Email us for international orders at Info@sarasfinejewellery.co.uk.How long does delivery take?
UK orders: 3–5 business days
International orders: 7–14 business daysHow can I track my order?
Once your order has been dispatched, you will receive a tracking link via email.3. Returns & Exchanges
What is your return policy?
You can return your item within 14 days of receipt if it is unworn, undamaged, and in its original packaging. Please read our full Return & Refund Policy here.How do I make a return or exchange?
Please submit a return request via your account or contact us directly at Info@sarasfinejewellery.co.uk or message us on WhatsApp by this link: https://api.whatsapp.com/send?phone=447494433057Do you accept exchanges?
Yes, you can exchange an item within 14 days for another item of the same value.Are there any items that cannot be returned?
Custom-made pieces, engraved items, and pierced jewelry (for hygiene reasons) cannot be returned unless faulty.4. Product Information
What materials do you use in your jewelry?
All our pieces are crafted with high-quality materials, with a particular focus on 18k gold. This ensures durability, a luxurious finish, and a hypoallergenic experience for most wearers.Is your gold real?
Yes. We use certified 18k solid gold in all of our designs. These are not plated or filled; they are solid throughout and hallmarked for authenticity.How do I care for my 18k gold jewelry?
Gently wipe with a soft cloth after wear (provided in every order), store separately to avoid scratches, and avoid exposure to harsh chemicals or abrasive surfaces.Does 18k gold trigger allergies?
Solid 18k gold is generally hypoallergenic and safe for sensitive skin, as it contains a high percentage of pure gold and minimal nickel or irritants.Will the gold tarnish or fade?
18k gold is highly resistant to tarnishing and fading. With proper care, your jewelry will maintain its luster for years.What does 18k gold mean?
18k gold refers to gold that is made up of 75% pure gold and 25% alloy, making it ideal for fine jewelry. It offers the perfect balance of purity and strength.5. Payments
What payment methods do you accept?
We accept all major credit cards, Apple Pay, and Google Pay.Is it safe to shop on your website?
Absolutely. Our website is SSL secured, and all payment information is encrypted.6. Gifting
Do you offer gift wrapping?
Each order comes in elegant, recyclable packaging, designed to protect your piece and present it beautifully and ready for gifting or safekeeping.Can I include a personalized message with my gift?
Yes, you can add a custom message during checkout.7. Contact
Can I contact you with questions about my order?
Of course. We’re here to help. Reach out anytime via our contact page: https://sarasfinejewellery.co.uk/contact/, and we’ll get back to you as soon as possible.What are your customer service hours?
Our team is available Monday to Friday, 9 AM to 6 PM (UK time).
FAQ
FAQ
We use high-quality materials including 18k solid gold, sterling silver, gold vermeil, and natural gemstones. Every piece is crafted with attention to longevity, comfort, and aesthetic refinement.
Yes. We use certified 18k solid gold in all of our designs. These are not plated or filled, they are solid throughout and hallmarked for authenticity.
Our pieces are designed in house and handcrafted by skilled artisans with deep expertise in fine jewelry making.
Use our Ring Size Guide (link bashe)or consult a local jeweler. We also provide size measurements in mm for reference on each product page.
Returns are accepted within 14 days of delivery for unworn, non custom items. Custom made or engraved pieces are non returnable.
Each order comes in elegant, recyclable packaging, designed to protect your piece and present it beautifully and ready for gifting or safekeeping.
Of course. We’re here to help. Reach out anytime via our (contact page link), and we’ll get back to you as soon as possible.
Yes, 18k gold is ideal for everyday wear. It’s strong enough for frequent use while maintaining the elegance of high purity gold.
Solid 18k gold is generally hypoallergenic and safe for sensitive skin, as it contains a high percentage of pure gold and minimal nickel or irritants.
Gently wipe with a soft cloth after wear which we provide in every order, store separately to avoid scratches, and avoid exposure to harsh chemicals or abrasive surfaces.
Ready to ship items are dispatched within 2–3 business days. You’ll receive tracking information as soon as your piece is shipped.
